Withdrawal procedure
You have 14 days to exercise your right of withdrawal and 14 days to return the unwanted item.
This period runs from the date of receipt of the goods, without reason to justify or penalties, with the exception of return costs. These terms
concerning only items in good condition. You must first inform us at the email address contact.sportecfrance@gmail.com, your request for withdrawal without ambiguity and clearly express your wish to withdraw.
Exchanges
We only exchange goods that are faulty or damaged. When you consider that a product is faulty, please contact us, within 30 days of receiving your purchase, at the email address contact.sportecfrance@gmail.com and provide details of the product and the fault. We will then advise you on how to return the product.
Shipping
You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage incurred during transit. You must also prepay for all returns, including shipping and insurance (if applicable). If your return is eligible for a refund, your refund will not include any shipping and handling charges that may appear on your packing slip or invoice.
To return or exchange the item you purchased, please mail it, along with a copy of your receipt and any other information about your purchase, to our headquarters
Process
When we receive your item, we will examine it and notify you by email, within a reasonable time, if you are eligible for a refund or exchange.
If you are eligible for a refund, we will refund your purchase price and a credit will be applied to the original method of payment. Any shipping and handling fees you may have already paid are non-refundable, and refunded amounts will not include the cost of shipping. It may take up to 15 business days after you receive our email before you see the refund on your statement.
If you are eligible for an exchange, we will send you a new item to the original shipping address.
See our T&Cs